Gulfnet Online Service allows customers to do self-service starting from subscribing to a new plan, upgrade existing plan, and controlling their plan's features (for example, turn on/off a Booster, or turn on/off a Time Plan).

You can register online at gulfnet.com.kw. Click on "Join Us" link at the home page, and fill the online registration form. If you are registering for any plan other than the Freedom 64Kbps, we can arrange for an agent to collect your documents.

We provide 24Mbps. However, the maximum speed your DSL line can handle depends on the quality of the line and the distance from the exchange your DSL is connected to. Our New Services will provide you with the fastest speed as long as the MOC line can carry it. If you are already connected to Gulfnet, please call our Customer Care at 181 6666 to find the Maximum Speed your DSL line can handle.

If you have Internet DSL from Gulfnet, then you can access your account and buy the new services. However, if you are not subscribed with us, you can join us online at gulfnet.com.kw.

Yes, you can register online at gulfnet.com.kw. Click on Join Us link at the home page, and fill the online registration form.

If you are a Global Direct customer, it means that Gulfnet is your current ISP. Simply access "Manage Your Account" and purchase Boosters.

If you are a Global Direct customer, it means that Gulfnet is your current ISP. Simply access "Manage Your Account" and purchase Boosters.

No. We don't provide any refunds. All existing Gulfnet Basic Plans subscribers can purchase Boosters to get faster speeds or can do online upgrades.

Sure. 64Kbps Freedom plan subscriber can switch to any available plan and pay online.

Pay-As-You-Go means that you can pay whenever you want for a very high speed without having to pay for an annual subscription.

No. We provide bandwidth up to 24Mbps. However, the actual speed depends on the quality of the DSL line and the distance from the exchange your DSL is connected to. Our New Services will provide you with the fastest speed as long as your MOC line can carry it.

Expired boosters will reset balance to zero. Boosters are available in 1GB and 3GB. The price you pay provides you with the maximum speed your line can handle and you will be allowed to download from the Internet a maximum of 1GB over a period of 1 week. However, you can always top-up to extend the validity of the booster and add more volume. Once booster is consumed or expired, speed will automatically revert back to your original plan.

It really depends on your Internet usage, websites visited, and the size of the programs your download.

Volume Plans provide high speed up to 24Mbps with various capacities: 4GB/10GB/18GB. Volume Plans expire upon reaching the maximum download capacity or after three months from usage whichever comes first. Of course, you can always top-up to extend validity and add more volume.

New subscribers can purchase Volume Plans, and 64Kbps Freedom users can also subscriber to Volume or Time Plans. Also, upon expiry of your basic plan you will be able to buy Volume or Time Plan.

A maximum of 24 Mbps depending on the quality of your DSL line and its distance from MOC exchange.

Top-Up extends validity and adds more the balance. For example, when you top-up and existing Booster with 3GB booster, the validity of the booster will be one week from day of doing top-up and the balance will be increased by 3GB. In the case of time plan, top-up will extend the validity of the plan for 3 months and the new purchased time will be added to the existing unexpired balance.

There is no limit to how much Top-Up you can do. If you have Basic Plan, then you can buy Booster of 1GB or 3GB. If you have 64Kbps Freedom Plan, then you can switch plan to Volume and buy 4 GB, 10 GB or 18 GB. Volume Plans will expire upon reaching the maximum download capacity or after three months from usage whichever comes first. Of course, you can always top-up to extend validity and add more volume.

Time Plans provides the freedom to use high speed Internet up to 2Mbps anytime without the commitment to buy annual subscription, With Time Plans packages, users have full control on when to turn on or turn off their plan. And depending on the number of hours purchased, the user can use the Time Plan in a piecemeal fashion to spread the usage over a period of 3 months

No. If you are interested in speeds higher than 2 Mbps, you can consider a Booster or Volume Plans.

New Services are available online via our Portal.

Please contact your bank.

Please call our Customer Care 1816666 or send us an email at helpdesk@gulfnet.com.kw.

Your modem/router comes with default configuration, make sure to set the following values:
PVC Configuration: Port=0 VPI=0 VCI = 33
Connection Type: PPP over Ethernet (PPPoE)
Service Category: UBR
Encapsulation Mode: LLC/SNAP Bridging
MTU: 1492
Authentication Method: Auto
Enable KeepAlive
Enable NAT
Enable Firewall
Enable WAN Service
Disable IGMP Multicast
Enable Automatic Assigned DNS

All other values may stay as default. For additional technical support, please call our Customer Care 181 66 66.

The actual speed depends on few factors including but not limited to the quality of the DSL line, the distance from the exchange your DSL is connected to. Also, some download servers impose restrictions on the maximum download speed per connection, per user, and per file. You will probably get different download speeds depending on the server you download from.

Gulfnet Fair Access Policy (FAP) for residential Internet makes sure that Gulfnet customers get fast and reliable Home Internet connection at all times. By subscribing to Gulfnet, you virtually own part of our network. We try to make sure that no other user abuses the network in a way that affects your share of the network.

Why a Fair Access Policy?
A very small number of customers use an excessive amount of the network bandwidth, to the extent that it can impair the experience of others. The intent of Gulfnet's Fair Access Policy is to provide the optimum Internet experience to all customers.

Who is affected by the Fair Access Policy?
Some users consume much more bandwidth than the average user, and they will experience reduced download speeds as a result of exceeding their Download Allowance. By providing a Download Allowance, more of the shared bandwidth is made available for everyone to use. Most users will have a better experience as a result of the Fair Access Policy.
Online activities such as viewing Websites, checking email, watching video clips or similar short streaming media, and automatic software updates are unlikely to cause you to exceed the download threshold.

What happens in Fair Access Policy, How does it work?
Under the policy we have defined fair usage levels (Download Allowance/Daily Trigger) for unlimited data transfer (download) plans and needless to mention, the usage levels set are very generous such that most customers will not be affected by the FAP.
The policy is implemented automatically by monitoring your usage over a rolling 24-hour period. Each Gulfnet service plan is assigned a Download Allowance/Daily Trigger. The Download Allowance/Daily Trigger is the amount of data (in bytes), which can be downloaded by a subscriber without restriction within a rolling 24-hour period (starting 3:00am to 3:00am following day). As you download at a high rate, your allowance will be depleted.
On reaching the fair usage level (Download Allowance/Daily Trigger), the plan speed will be rationalized to 25% until 3:00am, while data transfer (download) remain unlimited at the reduced speed. Starting at 3:01am the speeds would be restored to normal and usage counter will reset as well.

What is my daily FAP trigger?
Each speed has a corresponding daily FAP trigger; call our Customer Care 181 6666 for details.
Triggers are implemented on daily basis and not monthly basis.

Plan Speed	Monthly (GB) 1GB=1024MB	Daily FAP Trigger (MB)
128 Kbps	10	341
256 Kbps	18	614
512 Kbps	30	1,024
1 Mbps	50	1,707
1.5 Mbps	55	1,877
2 Mbps	85	2,901
3 Mbps	112	3,823
4 Mbps	139	4,745
5 Mbps	157	5,359
6 Mbps	175	5,973
7 Mbps	200	6,827
8 Mbps	228	7,782
512 Kbps Plus	50	1,707
1 Mbps Plus	55	1,877
1.5 Mbps Plus	85	2,901
2 Mbps Plus	112	3,823
3 Mbps Plus	139	4,745
4 Mbps Plus	157	5,359
5 Mbps Plus	175	5,973
6 Mbps Plus	200	6,827
7 Mbps Plus	228	7,782
8 Mbps Plus	260	8,875

What is the impact of Fair Access Policy on data transfer limits?
The data transfer limits (download) remain unlimited using the new throttled speed (if speed was throttled).

Does the Fair Access Policy apply to uploads or downloads?
Currently, the Fair Access Policy applies only to downloads that is, data that you receive from the Internet. Uploads, for example, sending photos in your email, are not counted against your Download Allowance.